Cisco uccx historical reports download

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Cisco uccx historical reports

Cisco Unified Contact Center Express Historical Reporting Guide, Release ( 1). All - has the Historical Reporting download been removed from UCCX , and been replaced with Cisco Unified Intelligence Center?. The Cisco Customer Response Applications (CRA) Historical Reports system provides you with complete and comprehensive information about the call.

I don't have UCCX 9 server in front of me but I believe you can change it by going into CCX Administration >> Tools >> Historical Reporting. Solved: Hello community, Just before we start pushing Windows 10 installs on the workstations, is UCCX Historical reports supported? I can't. The Cisco Unified Contact Center Express Historical Reporting Guide describes all the fields in a historical report. In addition, this guide.

Hi, I currently have a UCCX (2) which is support 2 call centers (2 different teams, CSQs, skill set, etc..) The Historical Reporting user from both teams should. Cisco Unified CCX Historical Reports. User Guide, Release (1). Cisco Unified Contact Center Express and Cisco Unified IP IVR. Release (1). December. Cisco Unified Contact Center Express Historical Reporting Guide, Query Designs Historical Reports UCCX Agent Campaign. List. Cisco Unified Contact Center Express Reporting Guide, Release (1) - Historical Reports. To avoid any inconsistencies in the report data, view the historical reports during the off-peak hours. UCCX Agent Campaign. List.

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